At the top of each TremenDesk account, you should see the following navigation options. Depending on your access level to the desk, you might (or might not) see the admin section. Also, if your not logged in – then all you see is “Submit New Ticket” and “Knowledge Base”.
Here are each of the menu options, and where they go:
- Dashboard – By default, all users will see a dashboard generated just for them when they log in. It provides information about the tickets and queues you are currently interacting with.
- Submit New Ticket – This is where the magic happens. By clicking this link, you can submit a new ticket to be answered. Clients can use this link to submit questions, concerns and feedback. Your own help desk staff can submit ticket too, for internal use or to fill it out for one of your clients to move the issue to the help desk interface, rather than something like e-mail.
- Knowledge Base – The Knowledge Base is your own publicly accessible database of tips, tutorials, FAQs and more. From here your customers can find the help they need before they have to put in a ticket for it.
- Tech Statistics – From here, you can access your own ticket statistics (seeing how many tickets you have answered and in what queues. If you are an admin, you can also see these statistics for other members of your own staff.
- Help – The Help link leads you to a user guide for the TremenDesk written by the developers to help you learn more about how best to use your hosted help desk application.
- Admin – This is the area that gives you access to all the administration tools to your TremenDesk account. From here you can manage all aspects of the help desk, from uses, themes and more.
This top navigation on your TremenDesk account is the key to your proverbial kingdom when it comes to mastering your own help desk needs. From here you can visit each section of the help desk as needed. As you see, with TremenDesk – we keep it nice and easy, because we think it is important to provide a help desk application everybody can use.
