A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address.
Creating a new quick response using the TremenDesk is a very easy task to accomplish. You will want to click the link labeled “Admin” at the top of your TremenDesk account, and then select “Quick Reply Management”.
Once you are inside of the Quick Reply Management page, you can easily add, edit remove quick replies and categories through the web page’s interface.
First, select a quick reply category. If you do not have one, or you wish to add your quick reply under new category be sure to click the “Add new category” link. You will then be taken to that category’s page. From there, look at the right-hand menu and locate “Add entry in ‘category’” (with ‘category’ being the category you picked in the previous step.)
You are now given a page that asks for a title, where you would place the title of your quick reply, content, where you would place the text of your quick reply, and category, where you can change the category (if you wish) or see the current category it is listed for.
Once you are done editing or creating your quick reply, click the “Add” button. If you have changed your mind, and you no longer wish to add a new quick reply, click the link that says ”cancel”.
I hope that assists you with the creation of your quick reply, and gives you a better understanding of what all you can do within the Quick Reply Management page. Having a quick reply handy means that you will be able to save both time and money when it comes to dealing with your own tickets and responses.
Great tutorial, this service looks very interesting and I can not wait to see more!