How would you like to automatically have tickets filed into your help desk from customers or clients e-mailing a certain address. This gives your users one more gateway to get into your queues so that you can help them with what they might need. TremenDesk comes with this ability built in, for any queue you may create.
Here are the basics on how to map an e-mail address to a queues:
- Go to the Admin menu.
- Go to the Ticket Queue Management menu.
- Choose an existing queue from the list.
- Go to the E-Mail Addresses section on the page.
- Enter the email address you would like to map to the desk in the text field, and click the Add this E-Mail button.
This is the usefulness of the TremenDesk help desk in action. Now you can easily map an e-mail address to a queue, with absolutely no fuss at all. It is something that takes five seconds to do, and adds so much functionality to an already superb help desk product.
Reminder: If your domain is hosted or registered with another company, you will need to make sure it is pointed at ns1.tremendesk.com and ns2.tremendesk.com. Once you have done so, you can handle things like e-mail creation correctly, through the TremenDesk interface.
