The TremenDesk development team have a slew of new and exciting fixes and updates coming to you this Thursday, July 2nd. The best hosted help desk solution other there today will get even better as these newest updates get rolled into production. So that we can provide you with all the information you might need [...]
25Jun09
How to Brand Your Help Desk
Are you looking for a way to put your own brand on the TremenDesk account you just purchase or might be considering purchasing? Adding a logo to the top of your help desk gives you a professional look and feel that your clients and customers will appreciate. Add Your Own Logo or Graphic to TremenDesk’s [...]
18Jun09
Welcome to TremenDesk News!
Welcome to the TremenDesk News site. Here we hope to cover all the latest news, tutorials, FAQs and more about this exciting help desk service. You can browse through some of the posts that have already been made if you want to learn more about this hosted application. To make sure you don’t miss any [...]
12Jun09
Easy to Use Help Desk
The TremenDesk is one of the easiest to use help desk choices out there. Taking the software as a service model and making it work for the customers and clients, instead of against them, we can provide a model that is both low on maintenance and easy to use. No Work Needed! One of the [...]
The active ticket list in any queue is an important part of the TremenDesk help desk service. From here, you can easily see the tickets you have yet to answer – and gain control of these tickets in a great number of ways. By clicking on one of the ticket titles, you will be taken [...]
A nightmare of an event for any user is when he or she loses a password. Thankfully though, for users of the TremenDesk help desk, is is something you need not worry about. Sure, you could lose your password. Everybody does that from time to time. However, with the TremenDesk, recovering your password is an [...]
TremenDesk is one of the best (if not the best) self-hosted help desk. Now, you might say that is a big title to give to such a new product, however I can let you know why the TremenDesk is so grand with three simple examples. Hosting and Script – All in One! The fact that [...]
How would you like to automatically have tickets filed into your help desk from customers or clients e-mailing a certain address. This gives your users one more gateway to get into your queues so that you can help them with what they might need. TremenDesk comes with this ability built in, for any queue you [...]
8Jun09
What are Queues?
Once you get to using the TremenDesk, one question you might have is, “What are Queues?”. Simply put, these are going to be the kind of categories that your tickets will be organized into. For an example, you might have a queue name Support to organize all of your support related tickets into. You might [...]
A quick reply is a term used in help desk software to describe a pre-defined answer to a question that you have decided to save for later. For example, if you get a lot of questions about where you are located you might create a quick response giving your postal address. Creating a new quick [...]
